At Solvella Natural, we take pride in delivering your luxury fragrances safely, securely, and promptly. This Shipping Policy outlines how we process, package, and deliver orders to ensure a seamless experience from checkout to doorstep.
1. Order Processing:
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All orders are processed within 1–2 business days after confirmation of payment.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once processed, you will receive a confirmation email with your order details and estimated delivery date.
2. Delivery Time:
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Standard Delivery: 3–7 business days, depending on location within India.
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Express Delivery: Available for select locations; delivery times and charges will be displayed at checkout.
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International delivery is currently available to select countries; delivery times and charges may vary based on location.
3. Shipping Charges:
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Shipping charges are calculated at checkout based on order weight, size, and destination.
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Occasionally, free shipping offers are available on selected orders or promotions.
4. Packaging:
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Every perfume is carefully packaged in protective, elegant packaging to ensure it reaches you in perfect condition.
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We prioritize both security and a luxurious unboxing experience.
5. Order Tracking:
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can use this number to monitor the status and expected delivery date of your package.
6. Shipping Restrictions:
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Currently, shipments are limited to regions where courier services are available and legal regulations allow.
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We do not deliver to P.O. boxes or certain remote areas.
7. Delays and Issues:
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While we strive to meet delivery timelines, external factors such as courier delays, weather, or public holidays may affect delivery.
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If your order is delayed or lost in transit, please contact our customer support team immediately.
Contact for Shipping Queries:
For any questions regarding shipping, tracking, or delivery, reach out to us at solvellanatural@gmail.com or via our Contact Us page.